Privacy Policy
This page explains the information NeoGennie may collect, how it is used, and how visitors or clients can contact us about privacy questions.
Last updated: July 24, 2026
This Privacy Policy is written to explain, in plain language, how Champlain Consulting Services LLC, registered in 2021 and doing business as NeoGennie, handles information submitted through this website, contact forms, chatbot interactions, and implementation discussions. It is not legal advice. Businesses should have privacy, AI, and data-processing language reviewed by a qualified attorney before relying on it for regulated or sensitive use cases.
NeoGennie is an approved DBA of Champlain Consulting Services LLC, which was registered in 2021. References to “NeoGennie,” “we,” “us,” or “our” refer to Champlain Consulting Services LLC doing business as NeoGennie.
When you use NeoGennie contact forms or the website chatbot, we may collect your name, email address, phone number, company or business name, product interest, source page, message details, and any other information you choose to share. Chatbot lead capture may store a recent local copy in your browser and may open an email draft so your inquiry can be sent to the NeoGennie team.
If you request a consultation, proposal, or implementation, we may collect business information such as your services, target customers, sales process, website or brand assets, FAQs, appointment rules, policies, SOPs, knowledge-base content, tool access details, workflow examples, and integration requirements. Please avoid submitting sensitive personal, financial, health, legal, or regulated information unless it has been specifically requested and appropriate safeguards are agreed in writing.
We may use basic website analytics, logs, cookies, or similar technologies to understand page visits, traffic sources, device/browser information, referring pages, and general engagement. This helps improve website performance, content, and lead quality. Analytics settings may vary depending on the tools configured for the website.
We use information to respond to inquiries, recommend the right NeoGennie product path, schedule consultations, prepare proposals or statements of work, design and deliver AI implementation services, improve website content and chatbot answers, troubleshoot issues, maintain business records, and communicate about relevant services.
NeoGennie may use third-party processors and tools for website hosting, email, forms, calendar booking, CRM, spreadsheets, automation, analytics, AI model providers, chatbot workflows, cloud storage, and payment or invoicing. Information may be processed by those providers according to their terms, security controls, and privacy practices.
The website chatbot is intended for general pre-sales information and lead capture. Chat messages may be used to answer questions, route inquiries, improve approved Q&A content, and help the team follow up. Do not submit confidential, sensitive, regulated, or legally privileged information into the chatbot unless a separate written agreement authorizes that use.
Our data retention approach is to keep information only as long as reasonably needed for the business purpose, legal recordkeeping, security, troubleshooting, or active client work. We use reasonable administrative, technical, and organizational security safeguards designed to protect information, but no website, email, AI system, or internet transmission can be guaranteed completely secure.
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. You may also ask us to stop non-essential follow-up communications. To make a request, email info@neogennie.com.
For privacy questions, data requests, or concerns about website or chatbot information handling, contact Champlain Consulting Services LLC doing business as NeoGennie at info@neogennie.com.
Questions?
For questions about this page or your information, email info@neogennie.com.
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